Santee Cooper Data Access Guide
Santee Cooper (South Carolina Public Service Authority) is South Carolina's state-owned electric and water utility serving about 216,000 direct retail electric customers. Customers access billing and AMI usage data through the My Energy Link (MEL) portal; there is no Green Button, public API, or EDI program for automated third-party data access.
How to Get Your Santee Cooper Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| My Energy Link (MEL) Portal/App | ✓ | — | Residential & Commercial | Bills, daily/monthly kWh, demand | Daily / near-real-time | Web, Mobile, PDF |
| Trade Ally 3rd Party Release | — | ✓ | Commercial (rebate programs) | Rebate-eligibility account info | As needed | Form |
| Custom data request | ✓ | ✓ | All (with authorization) | Billing/usage on request | Unspecified | Custom |
| Green Button / API / EDI | — | — | None | Not offered | N/A | N/A |
Billing Data Access
Santee Cooper provides billing data through the My Energy Link (MEL) self-service portal and mobile app for residential and business customers. Bills are viewable online and can be saved as PDF; there is no structured CSV/XML export.
What Data Is on Your Santee Cooper Bill
- Current bill amount and balance
- Itemized energy, demand, and customer charges
- Service dates and payment due date
- Monthly consumption in kWh
- Monthly bill comparisons and trends
- Year-over-year usage comparisons
How to Download Santee Cooper Bills (Business & Commercial)
- 01Register the business account in MEL at https://myservice.santeecooper.com/Portal/
- 02Log in and review itemized energy, demand, and customer charges under the bill detail
- 03Open the Usage tab for monthly and daily kWh and demand information
- 04Save bills as PDF for AP/records
- 05For custom data sets or multi-account needs, contact Commercial Services at 800-804-7424 ext. 3029 or commercial.energy@santeecooper.com
How to Download Santee Cooper Bills (Residential)
- 01Go to https://myservice.santeecooper.com/Portal/ and click Register now
- 02Enter service address or account number, email, and create a username/password
- 03Verify your email via the confirmation link
- 04Log in and open View Bill / Billing History
- 05Use the browser Print / Save as PDF to download a statement
Third-Party Access to Santee Cooper Billing Data
Trade Ally 3rd Party Release Form (rebate programs only)
- 01Become an approved EmpowerBusiness Trade Ally (email commercial.energy@santeecooper.com)
- 02Have the customer sign the 3rd Party Release Form (PDF or DocuSign)
- 03Submit the form with the rebate application
- 04Note: this authorizes rebate participation only, not full billing/interval data access
Direct customer-authorized data request
- 01Customer provides written authorization naming the third party and data scope
- 02Third party contacts customercare@santeecooper.com / 800-804-7424 with the authorization
- 03Santee Cooper provides specific data manually (timeline and fees not published)
Want to understand the charges on your bill?
See the Santee Cooper Rate Schedules & Tariff Guide →Interval Data & Smart Meters
Santee Cooper completed AMI (smart meter) deployment to all retail electric customers by 2021. The MEL portal shows daily and near-real-time usage, but sub-hourly/hourly interval data is not documented as downloadable, and there is no programmatic interval feed.
How to Download Santee Cooper Interval Data via Green Button
Interval data is essential for rate comparison and TOU analysis.
See which Santee Cooper rate schedule is best for your usage pattern →Sources
Third-Party API Access
Santee Cooper runs Oracle Utilities Customer Cloud Service (live April 2026), which has REST APIs internally, but there is no published external API, OAuth framework, or developer documentation at the utility. Utility-native third-party access is limited to the Trade Ally rebate workflow or manual customer-authorized data requests. Nectar provides API access to this utility's billing data — see docs.nectarclimate.com.
How to Register as a Santee Cooper API Vendor
- 01Obtain written customer authorization
- 02Contact customercare@santeecooper.com / 800-804-7424 to request data
- 03For efficiency programs, enroll as an EmpowerBusiness Trade Ally
EDI (Electronic Data Interchange)
How to Enroll in Santee Cooper EDI
- 01No utility-data EDI program exists
- 02Contact customercare@santeecooper.com to inquire about custom enterprise data exchange
- 03Use the MEL portal for billing data in the interim
Rate Schedules & Tariff Analysis
Santee Cooper's commercial classes are mandatory by demand size (GA <50 kW, GB 50-300 kW, GL >300 kW) and are time-of-use, so demand and on-peak energy are the primary cost drivers. On-peak windows are short (5-9 a.m. winter; 3-7 p.m. summer), creating clear load-shifting opportunities. Industrial customers >=1,000 kW take the Large Light & Power schedule and can layer riders (including real-time Economy Power and Interruptible) to optimize cost.
Santee Cooper Rate Schedule List
| Schedule | Applicability |
|---|---|
| GA-25 Small General Service | Commercial < 50 kW. |
| GB-25 General Service | Commercial 50-300 kW. |
| GL-25 Large General Service | Commercial > 300 kW. |
| GT-25 General Service TOU | Optional TOU. |
| L-25 Large Light & Power | Industrial >= 1,000 kW. |
Santee Cooper Rate Features & TOU Details
- Demand charges rise sharply across classes ($12.21 -> $24.95 -> $25.73 per kW)
- Short on-peak windows (4 hours) make load-shifting highly effective
- GA class now three-part with a 30-minute demand measurement
- Optional GT TOU and seasonal GV rates for qualifying loads
- Industrial L-25 offers six riders incl. real-time pricing and interruptible service
- Fuel Adjustment Clause and other adjustment clauses apply on top of listed rates
For a deeper analysis including cost optimization strategies and historical rate trends:
Read the full Santee Cooper Rate Optimization Guide →Other Data Access Programs
EmpowerBusiness (commercial efficiency & rebates)
Commercial energy-efficiency program with prescriptive rebates and the Small Business Energy Saver program; uses approved Trade Allies and the 3rd Party Release Form for program participation.
- 01Become or hire an approved EmpowerBusiness Trade Ally
- 02Have the customer sign the 3rd Party Release Form
- 03Submit rebate applications and supporting documentation
- 04Receive rebate approval and incentives
FOIA Request (aggregated / public records)
As a state-owned utility, Santee Cooper is subject to South Carolina FOIA; aggregated, non-customer-specific data and public records can be requested (not individual customer data).
- 01Prepare a specific written request
- 02Email foia.request@santeecooper.com
- 03Receive a response within 15 business days (fees may apply)
Limitations & Considerations
- ⚠No Green Button Download or Connect My Data (ESPI not enabled)
- ⚠No public API from the utility; programmatic access is available through Nectar (docs.nectarclimate.com)
- ⚠No utility-data EDI program
- ⚠Granular interval data not documented as downloadable (only daily/near-real-time views)
- ⚠No structured CSV/XML export; PDF or manual only
- ⚠Trade Ally release is limited to rebate programs, not full data access
- ⚠Per-class rate values exclude customer charges and adjustment clauses (FAC, DSC, EDA, DCR)
Santee Cooper Data Access FAQ
Which Santee Cooper commercial rate applies to our facility?▾
Class is mandatory by demand: GA-25 for under 50 kW, GB-25 for 50-300 kW, and GL-25 for distribution-voltage customers above 300 kW. Customers can optionally elect the GT TOU or seasonal GV rate. Industrial sites contracting for 1,000 kW or more take the Large Light & Power (L-25) schedule. Verify with a Commercial Energy Advisor.
How are demand charges calculated and how big are they?▾
Demand is based on the highest 30-minute integrated demand in the billing cycle. Demand charges are roughly $12.21/kW (GA), $24.95/kW (GB), $25.73/kW (GL), and $27.42/kW on-peak ($14.92 off-peak) for GT. Managing peak demand during the 4-hour on-peak windows is the single biggest C&I cost lever.
Can we automate pulling our usage data into an energy platform?▾
No. Santee Cooper does not offer Green Button Connect, a public API, or aggregator integrations. MEL shows daily/near-real-time usage but does not export raw interval data; data must be saved as PDF/screenshots or requested manually from customer service with customer authorization.
When are the on-peak hours we should avoid?▾
On-peak is 5-9 a.m. November through March and 3-7 p.m. April through October. Shifting high-demand operations outside these 4-hour windows lowers both on-peak energy and demand charges.
What options do large industrial customers have to lower cost?▾
Customers contracting for at least 1,000 kW take the Large Light & Power (L-25) schedule and can add riders: Interruptible (curtailable), Economy Power (hourly real-time pricing), Large Load, Distributed Generation, Economic Development, and Demand Response Buy Back. Consult Industrial Services at 843-761-4063 for operating-cost estimates.
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