New Braunfels Utilities Data Access Guide
New Braunfels Utilities (NBU) is a municipally-owned electric, water, and wastewater utility serving roughly 60,000 electric customers in central Texas. NBU has deployed AMI smart meters (NBU SMART) with hourly interval collection and offers online billing and usage data via its CustomerConnect portal, but does not currently support Green Button, public APIs, or EDI.
How to Get Your New Braunfels Utilities Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| CustomerConnect Portal | ✓ | — | Residential & Commercial | Billing, daily usage | Daily | Web portal, PDF |
| Smart Meter Usage (Portal) | ✓ | — | All metered customers | Daily/hourly usage | Daily | Web portal |
| Customer Service Authorized Request | ✓ | ✓ | All | Billing, usage | 5-10 business days | Email/Phone |
| Open Records Request | ✓ | ✓ | All | Public records | 10-15 business days | Various |
| Green Button / API / EDI | — | — | N/A | N/A | N/A | Not available |
Billing Data Access
NBU provides online billing data through its CustomerConnect self-service portal and an Invoice Cloud payment portal. Customers can view bills, usage history, and account details; third-party access is not supported in-portal and must be arranged via customer service, open records request, or the Utility Consumption Report service.
What Data Is on Your New Braunfels Utilities Bill
- Current bill amount and charges breakdown
- Billing and payment history
- Daily electric and water usage
- Service account details
- Current balance and payment status
- Rate information
How to Download New Braunfels Utilities Bills (Business & Commercial)
- 01Register the commercial account in CustomerConnect using the account number
- 02Log in and review billing history and daily usage dashboard
- 03For third-party/consultant access, contact NBU Customer Service (830-629-8400) with written customer authorization
- 04Alternatively submit a Texas Public Information Act open records request for billing/usage records
How to Download New Braunfels Utilities Bills (Residential)
- 01Register at CustomerConnect using your NBU account number (omit leading zeros and the final two digits after the dash)
- 02Create username/password (min 6 letters + 1 digit) and verify via emailed activation link
- 03Log in at the CustomerConnect login page
- 04View bill, billing history, and daily usage under My Account / Usage
Third-Party Access to New Braunfels Utilities Billing Data
NBU Customer Service Authorized Request
- 01Contact NBU Customer Service at 830-629-8400 or customerservice@nbutexas.com
- 02Provide written customer authorization
- 03NBU determines shareable data and delivery method (typically 5-10 business days)
Texas Public Information Act Request
- 01Submit written request at the NBU GovQA open records portal
- 02Specify exact records requested
- 03Await response (typically 10-15 business days); PII may be redacted
Want to understand the charges on your bill?
See the New Braunfels Utilities Rate Schedules & Tariff Guide →Interval Data & Smart Meters
NBU's NBU SMART AMI program (Silver Spring Networks) collects hourly interval data for electric and water. Customers view daily usage via CustomerConnect, but there is no documented export to CSV/XML and no API. Sub-hourly (15/30-minute) customer access is not documented.
How to Download New Braunfels Utilities Interval Data via Green Button
- 01Green Button / Connect My Data is NOT implemented by NBU
- 02Customers seeking Green Button should request implementation via customerservice@nbutexas.com
- 03Consult the Green Button Alliance utility list at greenbuttonalliance.org
Interval data is essential for rate comparison and TOU analysis.
See which New Braunfels Utilities rate schedule is best for your usage pattern →Third-Party API Access
NBU does not offer a public customer-data API or Share My Data program. Third-party data access is handled manually via customer service authorization, open records requests, or the free Utility Consumption Report service. For programmatic multi-utility data needs, Nectar provides API access to utility billing and interval data — see docs.nectarclimate.com.
How to Register as a New Braunfels Utilities API Vendor
- 01Establish a direct relationship with NBU Customer Service
- 02Provide signed customer authorization for data release
- 03Receive data via agreed method (email/portal); recurring access not supported
EDI (Electronic Data Interchange)
How to Enroll in New Braunfels Utilities EDI
- 01NBU does not publicly offer EDI services or trading partner enrollment
- 02Contact NBU Customer Service to inquire about availability
- 03Consider Nectar for standardized multi-utility data access — see docs.nectarclimate.com
Sources
Rate Schedules & Tariff Analysis
NBU C&I customers face demand-driven bills: a per-kW delivery demand charge (Large General Service $11.38/kW; Very Large Power $8.36/kW) plus generation and transmission charges with monthly market pass-throughs. Because billing demand is the single highest 15-minute interval each month, peak-demand management is the largest lever for C&I cost control.
New Braunfels Utilities Rate Schedule List
| Schedule | Applicability |
|---|---|
| Small General Service (SGS) | Smaller commercial loads; $0.01778/kWh delivery + $0.07428/kW demand. |
| Large General Service (LGS) | Larger C&I; $11.38/kW delivery demand. |
| Very Large Power | Largest power customers; $8.36/kW delivery demand. |
| Second Feeder Service | $7.51/contract kW/month redundant capacity. |
New Braunfels Utilities Rate Features & TOU Details
- Demand-billed C&I classes (LGS, Very Large Power)
- Billing demand = highest 15-minute kW interval per month
- Seasonal generation rate ($0.04/kWh Oct-May, $0.05/kWh Jun-Sep)
- Generation & Transmission Cost Recovery Factors are variable market pass-throughs
- Replenish Reserves charge (variable) funds emergency reserves post-Winter Storm Uri
- Demand metering triggered above 3,000 kWh/month or 25 kW connected load
For a deeper analysis including cost optimization strategies and historical rate trends:
Read the full New Braunfels Utilities Rate Optimization Guide →Other Data Access Programs
NBU Utility Consumption Report
Free custom consumption analysis comparing a customer's usage to neighborhood/community averages and identifying conservation opportunities; available to authorized third parties.
- 01Submit form with customer account info and third-party contact
- 02NBU Conservation Department reviews request
- 03Representative contacts customer within 24 hours
- 04Report delivered to customer and authorized third party
Infrastructure Information Portal (ArcGIS)
GIS mapping of NBU electric, water, and wastewater infrastructure with potential ArcGIS REST API access for developers.
- 01Create a free account at the ArcGIS hub
- 02Use the map to locate/view assets
- 03Print or export maps; contact NBU for advanced GIS/API integration
Limitations & Considerations
- ⚠No Green Button Download My Data or Connect My Data (ESPI not implemented)
- ⚠No public customer-data API
- ⚠No EDI transaction support or trading partner enrollment
- ⚠No in-portal third-party authorization; manual authorization only
- ⚠Portal displays daily usage only — no documented 15-minute/hourly interval export
- ⚠Billing-history retention period not publicly documented
New Braunfels Utilities Data Access FAQ
Can a third-party energy consultant access NBU C&I usage data programmatically?▾
No. NBU does not offer a public API, Green Button Connect My Data, or a Share My Data program. Consultants must obtain signed customer authorization and request data through NBU Customer Service, or submit a Texas Public Information Act open records request. Neither method supports automated recurring access.
Does NBU provide interval (15-minute) data for commercial demand analysis?▾
NBU's AMI meters collect hourly interval data and use 15-minute intervals to determine billing demand, but the customer portal only displays daily usage. There is no documented 15-minute interval export. For detailed demand analysis, request data directly from NBU or use the metered demand shown on bills.
How is billing demand determined for NBU commercial accounts?▾
Billing kW demand is the highest measured kW in any 15-minute interval during the month. Demand may be metered when monthly consumption exceeds 3,000 kWh or connected load exceeds 25 kW of motor/inductive equipment; sustained demand over 25 kW moves the account into a demand-billed rate class.
Which NBU rate class applies to my business?▾
NBU uses Small General Service, Large General Service, and Very Large Power classes (plus Second Feeder Service). Class assignment depends on demand and consumption; accounts exceeding 25 kW demand in two summer months or four months in a 12-month period are billed under the applicable demand class. Confirm your class with NBU.
Can NBU customers shop for a competitive electricity supplier?▾
No. NBU is a municipal utility outside ERCOT retail competition. There is no retail electric provider choice; NBU is the sole electricity provider in its service territory and rates are set by the New Braunfels City Council.
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