High Point Energy (City of High Point) Data Access Guide
The City of High Point operates High Point Energy, a municipal electric utility serving roughly 44,000 customers in North Carolina's Piedmont Triad. The utility is mid-transformation: a Tantalus TUNet AMI rollout (~80,000 electric and water meters) completes by end of 2026 and a new customer portal launched March 4, 2026 — but Green Button, EDI, APIs, and formal third-party data programs remain unavailable, so C&I teams work through portal CSV exports and case-by-case data requests.
How to Get Your High Point Energy (City of High Point) Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| SilverBlaze / New Customer Portal | ✓ | — | Residential and commercial | Billing, payment history, electric and water usage | Monthly billing; real-time usage view on new portal | Web / PDF / CSV |
| Ad-Hoc Data Request | ✓ | ✓ | Any customer or authorized consultant | Granular interval data, custom reports | 5-10 business days, manual | Varies (CSV/PDF) |
| Green Button / EDI / API | — | — | Not available | N/A | N/A | N/A |
Billing Data Access
High Point provides online billing access through the SilverBlaze Customer Portal (v4.0), with a new enhanced portal launched March 4, 2026. Bills combine electric, water, and sewer on a single statement. No formal third-party billing access program exists.
What Data Is on Your High Point Energy (City of High Point) Bill
- Monthly bills with itemized charges (electric, water, sewer, taxes, fees)
- Account balance and payment history
- Transaction history
- Usage data for electric and water
- Smart meter consumption data (AMI accounts)
How to Download High Point Energy (City of High Point) Bills (Business & Commercial)
- 01Register each business location through the same portal sign-up flow
- 02Link multiple accounts to one user profile
- 03Export billing/usage CSVs monthly for accounting or analysis integration
- 04Request custom reports from customerservice@highpointnc.gov for specific data needs
How to Download High Point Energy (City of High Point) Bills (Residential)
- 01Visit https://myaccount.highpointnc.gov/app/login.jsp and click Sign Up Now
- 02Register with the account number and PIN from a recent bill
- 03Log in and open the Bills / Billing History section
- 04View bill breakdowns and download current bills as PDF
- 05Export usage data in CSV and enroll in free E-Bill
Third-Party Access to High Point Energy (City of High Point) Billing Data
Data Request Letter (case-by-case)
- 01Obtain a signed customer authorization letter
- 02Submit a written request to customerservice@highpointnc.gov with account number, data scope, time period, and business purpose
- 03Utility reviews on a case-by-case basis (no standardized process)
- 04Expect a manual response in roughly 5-10 business days
Want to understand the charges on your bill?
See the High Point Energy (City of High Point) Rate Schedules & Tariff Guide →Interval Data & Smart Meters
High Point is actively deploying Tantalus TUNet AMI with TRUScan wireless reads across ~80,000 electric and water meters (pilot of 500 meters in 2025; completion expected end of 2026). The portal shows smart meter consumption and offers CSV usage export, but interval granularity (15/30-minute vs hourly) is not yet confirmed publicly.
How to Download High Point Energy (City of High Point) Interval Data
- 01Confirm whether your account has received a new AMI smart meter (rollout in progress)
- 02Log in to https://myaccount.highpointnc.gov/app/login.jsp
- 03Open the Smart Meter or Usage Data section and select a date range
- 04Export usage history via the portal's CSV download
- 05For 15/30-minute interval data, email customerservice@highpointnc.gov with a formal data request (5-10 business day turnaround)
Interval data is essential for rate comparison and TOU analysis.
See which High Point Energy (City of High Point) rate schedule is best for your usage pattern →Third-Party API Access
High Point publishes no developer API or ESPI implementation. The Cayenta CIS does not expose a customer-facing API; native access runs exclusively through the SilverBlaze portal. Nectar provides API access to this utility's billing and interval data — see docs.nectarclimate.com. A 2022 MDMS RFP signals future analytics capability, but no utility customer data APIs have been announced.
How to Register as a High Point Energy (City of High Point) API Vendor
- 01Obtain a signed customer data release letter
- 02Have the customer download CSV/PDF data from the portal, or submit a data request to customerservice@highpointnc.gov with the authorization
- 03Expect a manual, 5-10 business day process — no automated API
- 04Engage Customer Service Director Jeremy Coble after the AMI rollout completes (late 2026) to propose formal partnership terms; formal programs are unlikely before 2027
EDI (Electronic Data Interchange)
High Point does not support EDI — no ANSI X12 transactions (810, 814, 820, 867), EDIFACT, trading partner program, or VAN connectivity. Business customers needing structured data exchange should use portal CSV exports or request custom billing reports from customer service.
Sources
Rate Schedules & Tariff Analysis
High Point publishes residential, commercial/industrial, and rider schedules publicly. Key C&I options include Rate 10 (General Service Commercial/Industrial), Rate 21 (Industrial Service), Rate CP (Commercial Coincident Peak), Rate 33 (Commercial/Industrial Time of Use, which implies 15-minute interval metering), Rate 24 (Building Construction), and Economic Development Credit Riders (EDC-1).
High Point Energy (City of High Point) Rate Schedule List
| Schedule | Applicability |
|---|---|
| Rate 1 - Residential Service | Residential (all-electric) |
| Rate 10 - General Service | Commercial/Industrial general service |
| Rate 21 - Industrial Service | Industrial customers |
| Rate CP - Commercial Coincident Peak | Commercial customers billed on coincident peak |
| Rate 33 - Commercial/Industrial Time of Use | C&I customers on TOU pricing (15-min interval metering) |
| Rate 24 - Building Construction Service | Construction service |
High Point Energy (City of High Point) Rate Features & TOU Details
- Municipal rates published as PDF schedules (residential, C&I, riders)
- Rate 33 TOU confirms interval-capable metering for C&I
- Economic Development Credit Riders (EDC-1) available
For a deeper analysis including cost optimization strategies and historical rate trends:
Read the full High Point Energy (City of High Point) Rate Optimization Guide →Other Data Access Programs
NC GreenPower
Voluntary renewable energy program letting High Point customers fund in-state renewable projects via Renewable Energy Certificates ($4 per 125 kWh block), carbon offsets, and Solar+ Schools grants.
- 01Complete the online sign-up form
- 02Choose REC blocks or carbon offset contributions
- 03Contributions are added to the monthly utility bill
Limitations & Considerations
- ⚠AMI rollout incomplete until end of 2026; interval granularity and history depth not yet confirmed.
- ⚠No Green Button confirmed (platform-capable but not enabled); no Connect My Data or ESPI.
- ⚠No EDI, public API, developer portal, or aggregator partnerships.
- ⚠Third-party access is manual: signed customer authorization plus case-by-case utility review (5-10 business days).
- ⚠Formal third-party data programs unlikely before 2027, post-AMI completion.
High Point Energy (City of High Point) Data Access FAQ
Can C&I customers get interval data from High Point Energy today?▾
Partially. The Tantalus TUNet AMI rollout (~80,000 electric and water meters) completes by end of 2026, and the portal shows smart meter consumption with CSV export. Specific 15- or 30-minute interval data is not natively exposed — request it through customerservice@highpointnc.gov with a formal data request (typically a 5-10 business day turnaround). Rate 33 TOU service confirms the meters are 15-minute capable.
Does High Point support Green Button, EDI, or an API?▾
No confirmed support. The SilverBlaze portal platform is technically Green Button-capable, but High Point has not enabled or announced it. There is no EDI trading partner program, no ESPI implementation, no public API, and no aggregator partnerships. The Cayenta CIS is not exposed to customers.
How does a third-party consultant access a customer's High Point data?▾
Through manual channels: have the customer download CSV/PDF data from the portal, or submit a written data request to customerservice@highpointnc.gov with a signed customer authorization letter, account number, data scope, and business purpose. The utility reviews requests case-by-case with no standardized SLA.
What changed with the new March 2026 portal?▾
The portal launched March 4, 2026 adds real-time usage viewing, smart meter information, bill statement downloads, text alerts for outages and high usage, and predicted billing. It replaces the SilverBlaze v4.0 portal that was active through March 3, 2026.
What rate options matter most for High Point C&I accounts?▾
Rate 10 (General Service C&I), Rate 21 (Industrial), Rate CP (Commercial Coincident Peak), and Rate 33 (C&I Time of Use with 15-minute interval pricing). Economic Development Credit Riders (EDC-1) may apply for qualifying expansions. All schedules are published at highpointnc.gov/447/Electric-Rate-Schedule.
When will formal third-party data programs be available?▾
Unlikely before 2027. The utility's AMI deployment completes late 2026 and an MDMS procurement (RFP 8026-041522) is integrating Tantalus data with the Cayenta CIS and DER programs. Aggregators should engage Customer Service Director Jeremy Coble after AMI goes live to propose data access terms.
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