Fayetteville Public Works Commission (PWC) Data Access Guide
Fayetteville Public Works Commission (PWC) is North Carolina's largest municipal electric utility, serving roughly 85,000 electric accounts plus water and wastewater in Fayetteville and Cumberland County. PWC is mid-way through a 182,000-meter AMI rollout (2024-2027) with 15-minute interval capability, but offers no Green Button or public API; third-party access is via authorized-representative portal accounts or manual data requests.
How to Get Your Fayetteville Public Works Commission (PWC) Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| Online Customer Portal (eportal) | ✓ | ✓ | All; third party via authorization | Billing, TOU usage, demand | Real-time view | Web/PDF |
| FAYPWC Mobile App | ✓ | — | All | Billing, TOU usage | Real-time view | Mobile UI |
| Apogee Energy Center | ✓ | — | All | Usage analysis, alerts | Hourly summaries | Web portal |
| Manual Interval Data Request | ✓ | ✓ | All; third party via authorization | 15-minute interval, demand | 5-10 business days | CSV/Excel |
| Green Button / Public API / EDI | — | — | None | Not available | N/A | N/A |
Billing Data Access
Billing data is available through the PWC eportal and FAYPWC mobile app, with PDF bills and TOU consumption graphs. The portal is being modernized in summer 2026. Third parties access billing data only as authorized representatives or via manual data requests.
What Data Is on Your Fayetteville Public Works Commission (PWC) Bill
- Current and historical bills (PDF)
- Billing/payment history
- Time-of-Use consumption tracking
- Real-time usage for accounts with advanced meters
- Demand (kW) data for commercial accounts
How to Download Fayetteville Public Works Commission (PWC) Bills (Business & Commercial)
- 01Log into the eportal with the commercial account credentials
- 02Review billing, TOU consumption, and demand (kW) data
- 03Add authorized representatives under Authorized Users for consultants
- 04For interval/CSV exports, email customer.service@faypwc.com (5-10 business days)
How to Download Fayetteville Public Works Commission (PWC) Bills (Residential)
- 01Log into https://my.faypwc.com/eportal/ with username and password
- 02View or pay current bill and review billing history
- 03Enroll in eBill at https://faypwc.com/ebill for paperless delivery
- 04Use the FAYPWC mobile app for bill and TOU usage views
Third-Party Access to Fayetteville Public Works Commission (PWC) Billing Data
Authorized Representative Portal Access
- 01Customer logs into the eportal and opens Authorized Users / Representatives
- 02Adds the third party by email with a defined access level
- 03Third party accepts the invitation and logs in with the same data access as the customer
- 04Access can be revoked by the customer at any time
Manual Data Request
- 01Provide signed authorization (Power of Attorney or service agreement) to PWC
- 02Email customer.service@faypwc.com with account number, date range, and format
- 03PWC delivers data (CSV/Excel/PDF) within 5-10 business days; a fee may apply for large requests
Want to understand the charges on your bill?
See the Fayetteville Public Works Commission (PWC) Rate Schedules & Tariff Guide →Interval Data & Smart Meters
PWC is deploying advanced meters (Landis & Gyr, Elster) with 15-minute interval capability under a $55M, 182,000-meter project (2024-2027). The portal and mobile app show hourly/daily and TOU views; granular 15-minute interval data requires a manual request.
How to Download Fayetteville Public Works Commission (PWC) Interval Data via Green Button
- 01Green Button is not implemented by PWC; no Download My Data or Connect My Data flow exists. For granular interval data, email customer.service@faypwc.com with the account, date range, and format.
Interval data is essential for rate comparison and TOU analysis.
See which Fayetteville Public Works Commission (PWC) rate schedule is best for your usage pattern →Third-Party API Access
PWC has no public developer portal or documented API. Underlying systems (Oracle Utilities CC&B, Apogee) have APIs but they are not externally exposed. Third parties access data as authorized representatives in the portal or via enterprise/custom arrangements.
How to Register as a Fayetteville Public Works Commission (PWC) API Vendor
- 01Be added as an authorized representative by the customer in the eportal, or
- 02Submit a signed Power of Attorney / service agreement to PWC
- 03Contact customer.service@faypwc.com or (910) 483-1382 to establish access
- 04For custom API integration, submit a business case (NDA and professional-services fees may apply)
EDI (Electronic Data Interchange)
How to Enroll in Fayetteville Public Works Commission (PWC) EDI
- 01EDI is not documented as publicly available. PWC uses Oracle Utilities CC&B (which can support EDI) and may offer it for wholesale/enterprise use cases. Inquire via PWC Procurement (shelby.lesane@faypwc.com, (910) 223-4429) or customer.service@faypwc.com with the transaction types and volume needed.
Sources
Rate Schedules & Tariff Analysis
PWC C&I rates step up by demand class. Small Power Service is energy-only with a high on-peak energy charge ($0.15560/kWh) and no demand charge. Medium Power Service introduces a $17.99/kW demand charge with lower energy rates. Large General Service adds a Duke Energy Progress coincident-peak (CP) demand component on top of a customer-peak demand charge. All classes are subject to a monthly Power Supply Adjustment (PSA).
Fayetteville Public Works Commission (PWC) Rate Schedule List
| Schedule | Applicability |
|---|---|
| R.B.2 Small Power Service | =30 kW; energy-only, on-peak $0.15560 / off-peak $0.10300 per kWh. |
| R.B.3 Medium Power Service | >30 to 1,000 kW; $17.99/kW demand plus $0.06495/$0.04890 energy. |
| R.B.32 Large General Service | >1,000 kW; $6.05/kW customer-peak + CP demand + $0.04840/kWh. |
Fayetteville Public Works Commission (PWC) Rate Features & TOU Details
- Demand-tiered classes (Small =30 kW, Medium 30-1,000 kW, Large >1,000 kW, >5MW)
- Daily on-peak windows: summer (Apr-Oct) 3-6 PM, non-summer (Nov-Mar) 6-9 AM
- $17.99/kW Customer Peak Demand charge on Medium Power Service
- Coincident-peak (CP) demand charge tied to DEP on Large General Service
- Primary discount ($0.90/kW) for customers served at 7,200 V or higher on LGS
- Monthly Power Supply Adjustment (PSA) on all rates
For a deeper analysis including cost optimization strategies and historical rate trends:
Read the full Fayetteville Public Works Commission (PWC) Rate Optimization Guide →Other Data Access Programs
Non-Residential Time-of-Use Rates
Optional TOU rates for non-residential customers (e.g., R.B.27 Small Power Whole Business) that reward shifting load out of on-peak windows.
- 01Review eligibility at the TOU for Non-Residential Customers page
- 02Confirm advanced metering is in place
- 03Contact PWC to enroll and model the rate impact
Community Solar & Battery Storage
PWC offers a 1 MW community solar program plus battery storage initiatives, the first municipal community solar plus storage in NC.
- 01Review program details on the PWC solar options page
- 02Contact PWC to subscribe to community solar
- 03Evaluate the R.B.23 Community Solar Rider
Non-Residential Incentive Programs
Energy efficiency rebates and incentive programs for commercial and industrial customers, with approved-contractor participation.
- 01Review non-residential incentive programs
- 02Apply as an approved contractor/service provider if applicable
- 03Coordinate customer authorization for data access
Limitations & Considerations
- ⚠No Green Button Download My Data or Connect My Data
- ⚠No public API or developer portal
- ⚠EDI not documented for general customers
- ⚠Granular 15-minute interval data requires a manual request (5-10 business days, possible fee)
- ⚠No automated data feeds or webhooks
- ⚠Water/wastewater data is in a separate stream from electric
- ⚠Portal modernization underway (summer 2026) may affect feature availability
Fayetteville Public Works Commission (PWC) Data Access FAQ
Can a consultant access our PWC usage data without our login?▾
Yes, through authorization. The cleanest path is to add the consultant as an authorized representative in the eportal, giving them the same data access as the account holder. Alternatively, submit a signed Power of Attorney or service agreement to customer.service@faypwc.com. Sharing your own login is discouraged.
How do we get granular 15-minute interval data for our facility?▾
PWC's advanced meters capture 15-minute data, but it is not downloadable from the portal. Email customer.service@faypwc.com (or call (910) 483-1382) with the account number, date range, and preferred format (CSV/Excel). Expect 5-10 business days; a fee may apply for large requests.
Which rate schedule applies to a commercial or industrial site?▾
It depends on demand: R.B.2 Small Power Service (=30 kW), R.B.3 Medium Power Service (>30 kW to 1,000 kW), and R.B.32 Large General Service (>1,000 kW). Sites above 5 MW move to R.B.34, and large customers fed directly from transmission may take a transmission-owning schedule.
Does PWC support Green Button or a public API?▾
No. PWC has neither Green Button nor a public developer API. Its systems (Oracle Utilities CC&B, Apogee) have internal APIs that are not externally exposed. Green Button could be added after the AMI rollout completes in 2027, but is not available today.
Can we shop for a competitive electricity supplier?▾
No. North Carolina has no retail choice, and PWC is the sole municipal provider in its territory, purchasing wholesale power from Duke Energy Progress. C&I cost optimization is achieved through rate-schedule selection, demand management, and TOU load shifting.
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