Delta Natural Gas Company Inc. Data Access Guide
Delta Natural Gas Company, a Peoples Natural Gas / Essential Utilities (Aqua America) subsidiary, distributes natural gas to roughly 39,800 Kentucky customers from its Winchester headquarters. Data access is limited to the Delta e-Account portal and mobile app for PDF bills and monthly usage — there is no Green Button, interval data, EDI, API, or formal third-party authorization program, so C&I teams should plan for manual, authorization-based data collection.
How to Get Your Delta Natural Gas Company Inc. Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| Delta e-Account Portal | ✓ | — | Residential and business | Bills (PDF), monthly usage, payment history | Monthly | Web / PDF |
| Mobile App | ✓ | ✓ | All customers | Bill PDFs, consumption comparisons | Monthly | Mobile UI / PDF |
| Written-Authorization Request | ✓ | ✓ | All customers; consultants/aggregators with consent | Historical bills (12-24 months) | 5-10 business days | PDF via email/fax/mail |
| Account Manager (C&I) | ✓ | ✓ | Large Non-Residential customers | Custom reports, usage summaries | As arranged | Email / negotiated |
Billing Data Access
Delta provides basic self-service billing access through the Delta e-Account web portal and mobile app. Bills are available as PDF with multiple months of history; CSV/XML structured exports are not documented. Third-party access requires manual written authorization processed by customer service.
What Data Is on Your Delta Natural Gas Company Inc. Bill
- Current bill
- Billing history (multiple recent bills, PDF)
- Monthly gas usage and month-over-month/year-over-year comparisons
- Payment history
How to Download Delta Natural Gas Company Inc. Bills (Business & Commercial)
- 01Register the business account in Delta e-Account
- 02Download PDF bills and monitor monthly consumption
- 03Large Non-Residential customers: contact the account manager for custom reporting or data arrangements
- 04For automated needs, discuss file-based exchange (CSV via email) since EDI is not offered
How to Download Delta Natural Gas Company Inc. Bills (Residential)
- 01Visit https://deltagas.com/delta-e-account/ and click Log In or Register Now
- 02Select account type (Residential or Business)
- 03Enter account number and contact information
- 04Create username and password (8-32 chars with mixed case, number, special character)
- 05Verify email and log in at https://deltaeaccount.com/Portal/
- 06View current bill or billing history and download PDFs
Third-Party Access to Delta Natural Gas Company Inc. Billing Data
Written-authorization manual request
- 01Obtain customer name, service address, and account number
- 02Have the customer sign Delta's authorization form or written consent
- 03Contact Delta customer service at 888-427-7335 (or fax 859-744-6552) with the authorization
- 04Request 12-24 months of historical bills and current billing data
- 05Receive bills via email, fax, or mail; budget 5-10 business days
- 06Renew authorization periodically; repeat manually for ongoing access
Want to understand the charges on your bill?
Interval Data & Smart Meters
Interval data access is not available. Delta is replacing legacy Itron 40 modules with Intelis 250 ultrasonic smart meters (~500/year, 8,000+ meters in the advanced replacement program) with ERT radio modules for automated meter reading, but no customer-facing interval data portal, Green Button export, or third-party interval feed exists.
How to Download Delta Natural Gas Company Inc. Interval Data
- 01Interval downloads are not available
- 02Contact customer service at 888-427-7335 to ask about interval data or Green Button timelines
- 03For C&I accounts, request custom reporting through the account manager
Interval data is essential for rate comparison and TOU analysis.
Sources
Third-Party API Access
Delta offers no public API, developer portal, or ESPI participation of its own. Nectar provides API access to this utility's billing data — see docs.nectarclimate.com. Otherwise, third-party access is a manual, written-authorization process through customer service, with data delivered as PDF bills.
How to Register as a Delta Natural Gas Company Inc. API Vendor
- 01Obtain customer account number and written consent
- 02Call 888-427-7335 or fax 859-744-6552 with the authorization
- 03Specify data needed and preferred format (PDF or other)
- 04Receive data by email, fax, or mail
- 05Set up recurring manual requests for ongoing access
EDI (Electronic Data Interchange)
Delta does not offer EDI. No 814/820/867/810 transaction support, ANSI X12/EDIFACT/NAESB specifications, VAN relationships, trading partner enrollment, or implementation guides are documented. Parent company Peoples Natural Gas likewise focuses on supplier pooling and producer services rather than consumer-level EDI. Large C&I customers should discuss custom file-based exchange (CSV/XML via email) with their account manager instead.
Sources
Other Data Access Programs
Large Non-Residential Account Manager Relationship
Large commercial and industrial accounts may have a dedicated account manager who can arrange custom reporting, monthly bill data sheets, usage summaries, or file-based data exchanges in place of formal programmatic access.
- 01Contact Delta business customer service at 888-427-7335
- 02Request the account manager for the Large Non-Residential account
- 03Discuss custom reporting cadence and delivery format (CSV/XML via email)
Limitations & Considerations
- ⚠No interval or smart meter data access — monthly billing data only despite ongoing Intelis 250 meter deployment.
- ⚠No Green Button (DMD or CMD), ESPI participation, or Green Button Alliance certification.
- ⚠No EDI transactions, trading partner enrollment, or implementation guides.
- ⚠No public API, developer portal, or documented aggregator partnerships (Urjanet/Arcadia/PowerAdvocate).
- ⚠Third-party access is fully manual: written authorization, 5-10 business day turnaround, no SLA, and periodic re-authorization.
Delta Natural Gas Company Inc. Data Access FAQ
Can C&I customers get interval gas data from Delta Natural Gas?▾
No. Delta exposes only monthly billed usage. Although the utility is deploying Itron Intelis 250 smart meters with AMR radio modules, there is no interval data portal, Green Button export, or interval API. Plan analytics around monthly billing data, or ask the Large Non-Residential account manager about custom reporting.
How does a consultant or aggregator get a client's Delta billing data?▾
Through a manual written-authorization process: obtain the customer's account number and signed consent, then submit the request to customer service at 888-427-7335 (fax 859-744-6552). Delta typically provides 12-24 months of historical bills as PDFs via email, fax, or mail within 5-10 business days. Authorization must be renewed periodically.
Does Delta support EDI or an API for automated billing integration?▾
No. Delta documents no EDI transaction sets (814/820/867/810), no trading partner enrollment, and no public API or developer portal. Large C&I customers needing automation should negotiate file-based exchange (e.g., CSV via email) through their account manager.
What can customers do in the Delta e-Account portal?▾
View the current bill, access multiple months of billing history as PDFs, monitor monthly gas usage with month-over-month and year-over-year comparisons, pay bills, set up automatic payments, and manage service requests — via web at deltaeaccount.com or the Delta e-Account mobile app on iOS and Android.
What does Nectar's roadmap support level mean for Delta Natural Gas?▾
Delta is on Nectar's roadmap — automated ingestion is planned but not yet productized. Given Delta's lack of programmatic interfaces, Nectar works with customer-shared PDF bills and authorization-based data requests today, and will track any future Green Button or data access developments at the Kentucky PSC.
The Best Way to Access Data from Delta Natural Gas Company Inc.
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