City of Rocky Mount Utilities Data Access Guide
City of Rocky Mount Utilities is a municipal electric and natural gas provider serving roughly 46,200 combined customers across Nash and Edgecombe Counties in North Carolina, operated by the city's Energy Resources Department. Customers view and download billing and usage data through the My Account Online portal (CIS Infinity), while the Beat the Peak load management program offers up to $225/year in demand credits; Green Button, EDI, and APIs are not offered, so third-party access runs through written-authorization requests.
How to Get Your City of Rocky Mount Utilities Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| My Account Online Portal | ✓ | — | Residential and commercial | Billing, payment history, electricity/water/gas usage | Monthly (usage analytics ongoing) | Web / PDF / download (format unspecified) |
| Manual Data Request (with authorization) | ✓ | ✓ | All customers; third parties with signed authorization | Billing and usage history | 5-10 business days | PDF / CSV / standard reports |
| Beat the Peak Load Management | ✓ | — | Enrolled residential and commercial customers | Demand reduction credits, CP-interval demand | Billing cycle | Portal / bill credits |
| IVR Phone System | ✓ | — | All customers | Bill and payment inquiries | Real-time | Phone |
Billing Data Access
Rocky Mount Utilities provides self-service billing access through its My Account Online portal (myutilities.rockymountnc.gov), backed by the Advanced CIS Infinity customer information system. Customers can view current and historical bills, review transaction and payment history, and analyze and download electricity, water, and gas usage. Specific export formats are not publicly documented; third-party access requires negotiated authorization.
What Data Is on Your City of Rocky Mount Utilities Bill
- Current and historical bills (multiple months/years)
- Transaction and payment history
- Electricity, water, and gas usage analysis
- Usage data downloads
- Multi-account management under one profile
How to Download City of Rocky Mount Utilities Bills (Business & Commercial)
- 01Register each commercial account in the My Account Online portal
- 02Review billing and usage analytics per account
- 03Download usage data via the portal's export feature
- 04Enroll in commercial load management (252-467-4800) for demand credits
- 05For extended historical data, contact Customer Service at 252-972-1250
How to Download City of Rocky Mount Utilities Bills (Residential)
- 01Visit https://myutilities.rockymountnc.gov/app/login.jsp
- 02Click Register Now and verify the account with the most recent utility bill
- 03Create a username and password and log in
- 04Open the billing section to view current and past bills
- 05Use the analyze-and-download usage feature to export electricity, gas, or water usage
- 06Add multiple service addresses or account numbers to one profile
Third-Party Access to City of Rocky Mount Utilities Billing Data
Written Authorization + Energy Resources Request
- 01Obtain a signed customer data disclosure authorization form
- 02Email energyspecialist@rockymountnc.gov or call 252-972-1250 with the customer account number(s), organization description, purpose, and data scope
- 03Negotiate data sharing terms (format, delivery method, frequency, any costs)
- 04Receive data export via email or manual download (PDF, CSV, or standard reports)
- 05Establish a periodic reporting schedule for ongoing access; typical response time is 5-10 business days
Want to understand the charges on your bill?
See the City of Rocky Mount Utilities Rate Schedules & Tariff Guide →Interval Data & Smart Meters
Rocky Mount has deployed smart meters across its electric service territory, enabling remote readings and real-time monitoring, but customer access to raw interval data is not documented. The portal provides usage analytics and downloads; granular interval data and Green Button are not offered. The Beat the Peak load management program provides indirect demand visibility through coincident-peak monitoring and bill credits.
How to Download City of Rocky Mount Utilities Interval Data
- 01Log into myutilities.rockymountnc.gov to view usage analytics
- 02Use the portal's download features to export usage information
- 03For detailed or extended data, contact Customer Service at 252-972-1250
- 04Enroll in load management programs (residential 252-467-4803) for demand-credit data
Interval data is essential for rate comparison and TOU analysis.
See which City of Rocky Mount Utilities rate schedule is best for your usage pattern →Third-Party API Access
Rocky Mount maintains no public API, developer portal, ESPI support, or OpenADR participation of its own; the CIS Infinity system is internal-only. Nectar provides API access to Rocky Mount billing data — see docs.nectarclimate.com. Direct third-party access happens through negotiation with the Energy Resources Department using customer authorization.
How to Register as a City of Rocky Mount Utilities API Vendor
- 01Obtain written customer consent
- 02Contact the Energy Resources Department at energyspecialist@rockymountnc.gov or 252-467-4800
- 03Submit a request package: account numbers, organization description, purpose, data scope, signed authorization
- 04Negotiate a data sharing agreement covering format, delivery, and frequency
- 05Receive exports via email or manual download; maintain authorization documentation
Sources
EDI (Electronic Data Interchange)
Rocky Mount does not advertise or support EDI transactions — no 814, 820, 867, or 810 support, no VAN partnerships, no trading partner enrollment, and no published specifications. Business customers use the portal, paper invoicing, or direct arrangements with the Energy Resources Department.
Other Data Access Programs
Beat the Peak Load Management Program
Residential and commercial load management with bill credits for demand reduction during coincident peak (CP) intervals — estimated savings up to $225/year. Demand data is used for billing credits.
- 01Visit https://www.rockymountnc.gov/254/Load-Management
- 02Residential enrollment: call 252-467-4803; commercial: 252-467-4800
- 03Participate in peak-period demand reduction
- 04Track demand reduction credits through the portal
Utility System Modernization
Rocky Mount issued a 2026 RFP for an integrated utility software solution (engineering and field service management) and continues smart meter deployment, which may enable future AMI/MDM data access capabilities. The CIS Infinity/Advanced system remains in place near-term.
City of Rocky Mount Utilities Data Access FAQ
How do commercial customers download usage data from Rocky Mount Utilities?▾
Register at https://myutilities.rockymountnc.gov/app/login.jsp using a recent utility bill for verification. The My Account Online portal lets you view current and historical bills, review payment history, and analyze and download electricity, gas, and water usage across multiple accounts under one profile. Specific export formats are not published — confirm in-portal or with Customer Service at 252-972-1250.
Can third parties or aggregators access Rocky Mount customer data automatically?▾
Not through the utility itself — Rocky Mount has no Share My Data portal, public API, or ESPI support. Nectar provides API access to Rocky Mount billing data — see docs.nectarclimate.com. Otherwise, third parties must obtain a signed customer data disclosure authorization and negotiate directly with the Energy Resources Department at energyspecialist@rockymountnc.gov or 252-467-4800. Typical turnaround is 5-10 business days, with delivery via email or manual export.
Is interval data available from Rocky Mount's smart meters?▾
Not in a documented way. Smart meters are deployed across the electric territory and enable remote reads and real-time monitoring, but the utility has not published interval granularity or a customer download path for raw interval data. The portal exposes usage analytics; for anything more granular, submit a request to Customer Service at 252-972-1250.
Does Rocky Mount support EDI or Green Button?▾
Neither. There is no EDI program (no 814, 820, 867, or 810 transactions, no VAN partnerships, no trading partner enrollment) and no Green Button DMD or CMD — Rocky Mount is not on the Green Button participating utilities list. Business customers use the online portal, paper invoicing, or direct arrangements with the Energy Resources Department.
How can large facilities reduce demand costs with Rocky Mount Utilities?▾
Enroll in the Beat the Peak load management program (commercial line: 252-467-4800), which credits bills for demand reduction during coincident peak intervals — worth up to $225/year. The program monitors CP-interval demand, giving enrolled facilities indirect visibility into their peak contribution even though raw interval downloads are not offered.
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